National Australia Bank Limited v KRDV
[2012] FCA 543
Federal Court of Australia
2012-05-28
Justice Cowdroy
Not yet cited by other cases
Applicant: National Australia Bank Limited
Respondent: KRDV
Ratio
The appeal was dismissed because the AOM meeting did not constitute administrative action taken 'in respect of' the employee's employment, but rather was directed to the performance of the company and its teams. The subsequent casual chat meeting, while falling within the scope of administrative action, was not conducted in a reasonable manner due to the absence of notice, the tension-charged environment, and Mr Daly's manifest frustration—factors that rendered the administrative action unreasonable and thus did not fall within the exclusion in s 5A(1) of the SRC Act.
Outcome
Against applicant
dismissed
Authority signal
Not yet cited by other cases
Signal-weighted score: 0.0
Derived from how later decisions have treated this case. Dark green = leading authority,
green = positively treated, grey = neutral or sparse data,
amber = caution, red = treated negatively.
Key facts · 13
- Respondent commenced employment with NAB subsidiary MLC Limited in 1999, progressing to Customer Service Manager by 2006
- In late 2006 and early 2007, respondent experienced deteriorated sleep and fainting incidents; sought medical advice and took extended holiday
- In late 2007, NAB announced section restructure; respondent's workload greatly increased
- Respondent was consistently graded second highest out of five in performance assessments as a 'significant contributor'
- On 5 June 2008, two meetings took place: (1) AOM (Active Operation Management) meeting chaired by new manager Mr Daly with eight team leaders; and (2) subsequent 'casual chat' meeting between Mr Daly and respondent
- At AOM meeting, respondent was 'picked on and singled out for criticism'; she was upset by end of meeting
- At casual chat meeting, Mr Daly accused respondent of having a negative attitude and stated 'If things continue like this you may have no choice because I don't see you having a role in corporate clients and possibly anywhere in the organisation'
- Respondent appeared 'extremely stressed' by end of casual chat meeting
- On 26 June 2008, respondent sent email to Mr Daly expressing distress at his comments
- Respondent was certified unfit for work by Dr Wong in late June 2008; consulted psychologist Dr Patrick Jabour in late July 2008
- Respondent has not worked since 5 June 2008
- Tribunal found respondent suffered aggravation of existing stress-related depressive disorder diagnosed by psychiatrist Dr Julian Parmegiani in November 2009
- Administrative Appeals Tribunal set aside NAB's decision of 15 May 2009 denying compensation, finding NAB liable under s 14 SRC Act
Factors
For
- The meetings on 5 June 2008 were agreed to be the 'trigger' for respondent's extended sick leave
- Respondent was diagnosed with major depressive disorder by psychiatrist Dr Parmegiani; fainting episodes were caused by mental and physical exhaustion
- Respondent's manager Ms Pillay had been on extended maternity leave since March 2008; Mr Daly was new and had not previously raised any performance issues with respondent
- Prior to the meetings, Mr Daly had not voiced concerns about respondent's ability to perform
- Respondent was certified unfit for work shortly after the meetings (late June 2008)
- Mr Daly conceded respondent may have been distressed by end of AOM meeting
- Mr Daly admitted becoming increasingly frustrated and annoyed with respondent during preceding eight weeks
- Both parties perceived the AOM meeting as having 'an undertone of tension'
- At casual chat meeting, respondent was given no notice of what was to be discussed
- Meeting quickly escalated from intended 'casual chat' into serious performance discussion with veiled threats about employment
- Mr Daly's comments about 'no choice' and respondent having 'no role' in organisation reasonably perceived as threatening respondent's employment
Against
- NAB contended AOM meeting was routine business meeting to plan workloads and allocate resources, not directed at respondent's individual performance
- AOM meetings were held weekly by managers; respondent's attendance was part of her duties
- Tribunal found at [63] it was not unreasonable for Mr Daly to raise concerns about respondent's performance and attitude
- Mr Daly's evidence was that he intended casual chat meeting to be informal discussion, not formal disciplinary action
- Respondent had been consistently assessed as 'significant contributor' and graded highest among comparable employees
- No oral submissions were made on fourth ground of appeal regarding post-restructure position as source of concern
Legislation referenced
- Safety, Rehabilitation and Compensation Act 1988 (Cth) ss 4, 5A, 5B, 7, 14
- Administrative Appeals Tribunal Act 1975 (Cth) ss 35, 43(2)(b), 44
- Federal Court Act 1976 (Cth) s 50
- Supreme Court Act 1986 (Vic) s 18
Concept tags · 6
Principles · 11
articulates para 86
A meeting held to plan workloads and allocate resources for the business as a whole does not constitute administrative action taken 'in respect of' an individual employee's employment, even if some comments about that employee's performance are made during the meeting.
articulates para 86
Whether administrative action is taken in a reasonable manner is a question of objective fact, determined against the ordinary standards of reasonable employers in all the circumstances of the case, including what was said and done, what was omitted, and the factual background.
Test: reasonableness standard (objective)
articulates para 87
The exclusion in s 5A(1) SRC Act (reasonable administrative action taken in a reasonable manner) is directed to conduct that is specific action directed to the employee's employment, not to matters arising in the course of an employee's employment or forming part of everyday duties.
articulates para 89
Where administrative action is characterized as appraisal or counselling, it must be taken in a reasonable manner, which requires notice to the employee of the matters to be discussed, particularly if those matters concern performance or behaviour.
articulates para 89
The emotional state and feelings of frustration and annoyance of a manager conducting a meeting, when carried into the discussion with a subordinate, can render otherwise permissible administrative action unreasonable in manner, particularly where there was no notice to the employee and the relationship between the parties is in its infancy.
The expression 'in respect of the employee's employment' in s 5A(1) SRC Act refers to action directed to conditions in which the employee works, terms of engagement, and duties—not action forming part of everyday duties or tasks performed in the employment or 'part and parcel' of the employment. The action must be specific administrative action directed to the person's employment itself.
cites para 78
The Act is concerned with conditions in which employees work and their terms of engagement, rather than how they may be classified.
cites para 86
Whether conduct can be classified as reasonable is a question of fact determined against the ordinary standards of reasonable employers in all the circumstances, including the primary facts of what decision was made, by whom, why, what was done, what was omitted, and the factual background. Where direct proof is unavailable, inferences may be drawn from proved circumstances that raise a more probable inference.
Administrative action taken without notice to the employee cannot satisfy the requirement of being reasonable.
cites para 98
The court is ordinarily to exercise jurisdiction in open court, but s 50 Federal Court Act allows exceptions where necessary to prevent prejudice to the administration of justice.
cites para 99
Under s 50 Federal Court Act, 'necessary' is a strong word; it is insufficient that an order appears convenient, reasonable, sensible, or to serve public interest. The order must be necessary to prevent prejudice to the administration of justice as exercised by the Federal Court in relation to the exercise of judicial power of the Commonwealth.
Cases cited in this decision · 38
Cited
[2011] AATA 210
(not in corpus)
"…nk Limited (‘NAB’) appeals pursuant to s 44 of the Administrative Appeals Tribunal Act (Cth) (‘the AAT Act’) from the decision of the Administrative Appeals Tribunal (‘the Tribunal’) given on 29 March 2011: see KRDV...…"
Cited
(2011) 125 ALD 311
(not in corpus)
"…appeals pursuant to s 44 of the Administrative Appeals Tribunal Act (Cth) (‘the AAT Act’) from the decision of the Administrative Appeals Tribunal (‘the Tribunal’) given on 29 March 2011: see KRDV v National...…"
Cited
[2012] FCAFC 21
— Commonwealth Bank of Australia v Reeve
"…August 2011 the respondent will be identified as KRDV. The hearing of these proceedings took place in August 2010. However, judgment was postponed pending the decision of the Full Court of the Federal Court in...…"
Cited
(2012) 125 ALD 181
(not in corpus)
"…espondent will be identified as KRDV. The hearing of these proceedings took place in August 2010. However, judgment was postponed pending the decision of the Full Court of the Federal Court in Commonwealth Bank of...…"
Cited
(1979) 141 CLR 672
(not in corpus)
"…of that expression as used in s 5A(1). So much follows from the chapeau to s 5A(2) that contained the words “without limiting” in referring to the expression “reasonable administrative action”: Leon Fink Holdings Pty...…"
Cited
[1998] SASC 7056
(not in corpus)
"…‘in respect of’ the respondent’s employment, it was not taken in a reasonable manner because the administrative action occurred without notice to the respondent. As was observed by Bleby J in Keen v Workers...…"
Cited
(1998) 71 SASR 42
(not in corpus)
"…e respondent’s employment, it was not taken in a reasonable manner because the administrative action occurred without notice to the respondent. As was observed by Bleby J in Keen v Workers Rehabilitation &...…"
Doubted
[2010] AATA 960
— Yu and Comcare
"…could be considered to be administrative action, it was not taken reasonably with respect to the respondent’s employment. Nor did the casual chat meeting without notice to the respondent satisfy the requirement of...…"
Doubted
(2010) 121 ALD 583
(not in corpus)
"…ed to be administrative action, it was not taken reasonably with respect to the respondent’s employment. Nor did the casual chat meeting without notice to the respondent satisfy the requirement of being reasonable:...…"
Cited
(1987) 10 NSWLR 247
(not in corpus)
"…rsations between Mr Daly and the respondent at the casual chat meeting. NAB submits that pursuant to s 43(2)(b) of the AAT Act, reasons are required, and that a decision-maker must provide reasons for the decision:...…"
Cited
[2000] TASSC 144
(not in corpus)
"…AB submits that pursuant to s 43(2)(b) of the AAT Act, reasons are required, and that a decision-maker must provide reasons for the decision: see Soulemezis v Dudley (Holdings) (1987) 10 NSWLR 247 per Kirby P at...…"
Cited
(2000) 9 TASR 397
(not in corpus)
"…suant to s 43(2)(b) of the AAT Act, reasons are required, and that a decision-maker must provide reasons for the decision: see Soulemezis v Dudley (Holdings) (1987) 10 NSWLR 247 per Kirby P at 258F; Pataki v...…"
Cited
[2010] SASFC 32
(not in corpus)
"…ker must provide reasons for the decision: see Soulemezis v Dudley (Holdings) (1987) 10 NSWLR 247 per Kirby P at 258F; Pataki v University of Tasmania [2000] TASSC 144 ; (2000) 9 TASR 397 per Cox CJ at 401, and...…"
Considered
(1951) 217 ALR 1
(not in corpus)
"…feelings of annoyance and frustration were likely to be acutely perceived by the applicant. Third, the applicant was given no notice of what was to be discussed and was moved straight from the AOM meeting into...…"
Cited
[1911] AC 674
(not in corpus)
"…ise to a reasonable and definite inference: they must do more than give rise to conflicting inferences of equal degrees of probability so that the choice between them is mere matter of conjecture (see per Lord...…"
Cited
[1995] FCA 1327
(not in corpus)
"…itly rejected Mr Daly’s version of the events of the casual chat meeting. NAB’s strictly analytical approach to the Tribunal’s finding is not appropriate to the reasoning of a tribunal: see Wu Shan Liang v Minister...…"
Cited
(1995) 57 FCR 432
(not in corpus)
"…aly’s version of the events of the casual chat meeting. NAB’s strictly analytical approach to the Tribunal’s finding is not appropriate to the reasoning of a tribunal: see Wu Shan Liang v Minister for Immigration and...…"
Applied
(1988) 16 ALD 707
(not in corpus)
"…te submission can be readily addressed, since the Court finds that NAB’s submissions focus too much upon the language used by the Tribunal. The Tribunal’s decisions should not be approached in this way: see Politis v...…"
Applied
(1993) 43 FCR 280
(not in corpus)
"…h upon the language used by the Tribunal. The Tribunal’s decisions should not be approached in this way: see Politis v Federal Commissioner of Taxation (1988) 16 ALD 707 at 708, as referred to in Collector of Customs...…"
Cited
[2010] FCAFC 88
(not in corpus)
"…see Reeve at [60]. The relevant paragraph states: Thus, “employment”, as used in s 5A, is concerned with the conditions in which the employee works, the terms of his or her engagement and his or her duties: cf John...…"
Cited
(2010) 185 FCR 566
(not in corpus)
"…. The relevant paragraph states: Thus, “employment”, as used in s 5A, is concerned with the conditions in which the employee works, the terms of his or her engagement and his or her duties: cf John Holland Group Pty...…"
Cited
[2004] FCAFC 16
— Bropho v Human Rights & Equal Opportunity Commission
"…the relationship between Mr Daly and the respondent was a neutral factor ’. NAB has referred the Court to decisions in which the word ‘reasonable’ or ‘reasonableness’ have been decided such as Bropho v Human Rights...…"
Cited
(2004) 135 FCR 105
(not in corpus)
"…etween Mr Daly and the respondent was a neutral factor ’. NAB has referred the Court to decisions in which the word ‘reasonable’ or ‘reasonableness’ have been decided such as Bropho v Human Rights and Equal...…"
Cited
[2009] TASSC 99
(not in corpus)
"…activity and is not disproportionate to what is necessary to carry it out. It imports an objective judgment. In this context that means a judgment independent of that which the actor thinks is reasonable. See also...…"
Cited
[2008] NSWCA 138
(not in corpus)
"…arry it out. It imports an objective judgment. In this context that means a judgment independent of that which the actor thinks is reasonable. See also Headway Support Services v Wickham [2009] TASSC 99 per Blow J at...…"
Considered
(2005) 154 FCR 29
(not in corpus)
"…officer. The remarks suggested that ‘the three key issues’ troubling the respondent were the restructure; the workload; and the meeting with Mr Daly. NAB referred the Court to the definition of ‘injury’ considered by...…"
Applied
[1980] FCA 33
(not in corpus)
"…ten submissions made in support of the application for the continued suppression order, the respondent acknowledges the basic principle that the Court is usually to exercise jurisdiction in open court: see Australian...…"
Applied
(1980) 29 ALR 228
(not in corpus)
"…made in support of the application for the continued suppression order, the respondent acknowledges the basic principle that the Court is usually to exercise jurisdiction in open court: see Australian Broadcasting...…"
Applied
[2010] FCA 480
(not in corpus)
"…spondent acknowledges the basic principle that the Court is usually to exercise jurisdiction in open court: see Australian Broadcasting Commission v Parish [1980] FCA 33 ; (1980) 29 ALR 228 at 232 and at 253 per...…"
Applied
(2010) 268 ALR 101
(not in corpus)
"…dges the basic principle that the Court is usually to exercise jurisdiction in open court: see Australian Broadcasting Commission v Parish [1980] FCA 33 ; (1980) 29 ALR 228 at 232 and at 253 per Deane J; Commissioner...…"
Cited
[2011] FCA 535
(not in corpus)
"…’s name would assist this considerably. CONSIDERATION The Court must evaluate the nature and extent of the hardship which will be suffered by a litigant or a witness in the event that a confidentiality order is not...…"
Considered
[2003] FCAFC 217
(not in corpus)
"…licant were made known and this fact would cause such applicant to be deterred from bringing proceedings, the Court may regard this as a sufficient reason for granting an order preventing publication. In Herald &...…"
Considered
(2003) 130 FCR 435
(not in corpus)
"…own and this fact would cause such applicant to be deterred from bringing proceedings, the Court may regard this as a sufficient reason for granting an order preventing publication. In Herald & Weekly Times Ltd v...…"
Considered
[2010] HCA 21
(not in corpus)
"…tration of justice. However, that situation has not arisen in the present case. The Full Court observed that mere embarrassment was not of itself sufficient for the Court to grant a suppression order. In Hogan v The...…"
Considered
(2010) 240 CLR 651
(not in corpus)
"…ce. However, that situation has not arisen in the present case. The Full Court observed that mere embarrassment was not of itself sufficient for the Court to grant a suppression order. In Hogan v The Australian Crime...…"
Cited
[2003] VSC 129
(not in corpus)
"…requisite necessity (or supervening cessation of it) having been demonstrated, the Court is to implement its conclusion by making or vacating the order. The expression in s 50 “may ... make such order” is to be...…"
Considered
[2008] VSC 466
(not in corpus)
"…tisfied the Court that unless a suppression order were made the applicant ‘ would reasonably be deterred from bringing the proceedings unless public disclosure of her identity were prevented ’: (see [13]). Under the...…"
Cited
[2011] NSWSC 1272
(not in corpus)
"…These proceedings have been heard in open court, and there is no request that the report of the proceedings be suppressed. (d) The court respectfully adopts the observations of Adams J in ‘X’ v Sydney Children’s...…"
Archived text (10727 words)
National Australia Bank Limited v KRDV [2012] FCA 543 (28 May 2012)
Last Updated: 28 May 2012
FEDERAL COURT OF AUSTRALIA
National Australia Bank Limited v KRDV
[2012] FCA 543
Citation:
National Australia Bank Limited v KRDV
[2012] FCA 543
Appeal from:
KRDV v National Australia Bank Limited
[2011] AATA 210
Parties:
NATIONAL AUSTRALIA BANK LIMITED v
KRDV
File number:
NSD 515 of 2011
Judge:
COWDROY J
Date of judgment:
28 May 2012
Catchwords:
WORKER’S COMPENSATION –
mental
illness suffered by employee – Tribunal finds mental illness caused by
meeting at work between employee and supervisor
– whether meeting
constituted ‘reasonable administrative action with respect to
employee’s employment’ –
whether meeting was administrative
action taken in a reasonable manner – appeal dismissed
PRACTICE AND PROCEDURE
– suppression orders – whether
respondent’s name should be suppressed – risk of increased mental
illness
if respondent’s name published – suppression order made
Legislation:
Administrative Appeals Tribunal Act 1975
(Cth)
ss 35
,
44
Federal Court Act 1976
(Cth) s 50
Safety,
Rehabilitation and Compensation Act 1988
(Cth)
ss 4
,
5A
,
5B
,
7
,
14
Supreme Court Act 1986
(Vic)
s 18
Cases cited:
Advertiser Newspaper Ltd v Mc Allister
[2010] SASCFC 32
Anon 2 v XYZ
[2008] VSC
466
Australian Broadcasting Commission v Parish
[1980] FCA 33
;
(1980) 29 ALR
228
BK v ADB
[2003] VSC 129
Bropho v Human Rights and Equal
Opportunities Commission
[2004] FCAFC 16
;
(2004) 135 FCR 105
Commissioner of Taxation v
H
[2010] FCA 480
;
(2010) 268 ALR 101
Commonwealth Bank of Australia v Reeve
[2012] FCAFC 21
;
(2012) 125 ALD 181
Hart v Comcare
(2005) 154 FCR
29
Headway Support Services v Wickham
[2009] TASSC 99
Herald
& Weekly Times Ltd v Williams & Others
[2003] FCAFC 217
;
(2003) 130 FCR
435
Hogan v The Australian Crime Commission & Ors
(2010)
[2010] HCA 21
;
240
CLR 651
Jeffery v Lintipal Pty Ltd
[2008] NSWCA 138
Keen v
Workers Rehabilitation & Compensation Corporation
[1998] SASC 7056
;
(1998) 71 SASR
42
KRDV v National Australia Bank Limited
[2011] AATA 210
;
(2011) 125 ALD
311
Pataki v University of Tasmania
[2000] TASSC 144
;
(2000) 9 TASR 397
Politis v
Federal Commissioner of Taxation
(1988) 16 ALD 707
PVYW v Comcare
Australia
[2011] FCA 535
Re: a proposed proceeding by a plaintiff as
“P.P.P.”
(Coldrey J, Supreme Court of Victoria, 27 August
1993)
Soulemezis v Dudley (Holdings)
(1987) 10 NSWLR 247
‘X’ v Sydney Children’s Hospitals Speciality Network
and Anor
[2011] NSWSC 1272
Wu Shan Liang v Minister for Immigration
and Ethnic Affairs
[1995] FCA 1327
;
(1995) 57 FCR 432
Yu v Comcare
[2010] AATA 960
;
(2010) 121 ALD
583
Date of hearing:
11 August 2011
Date of last submissions:
2 April 2012
Place:
Sydney
Division:
GENERAL DIVISION
Category:
Catchwords
Number of paragraphs:
101
Counsel for the Applicant:
Mr Howe QC with Mr Snell
Solicitor for the Applicant:
Sparke Helmore
Counsel for the Respondent:
Mr Phillips SC with Mr Best
Solicitor for the Respondent:
Carroll & O'Dea Lawyers
IN THE FEDERAL COURT OF AUSTRALIA
NEW SOUTH WALES DISTRICT REGISTRY
GENERAL DIVISION
NSD 515 of 2011
ON APPEAL FROM THE
ADMINISTRATIVE APPEALS TRIBUNAL
BETWEEN:
NATIONAL AUSTRALIA BANK
LIMITED
Applicant
AND:
KRDV
Respondent
JUDGE:
COWDROY J
DATE OF ORDER:
28 MAY 2012
WHERE MADE:
SYDNEY
THE COURT ORDERS THAT:
The
appeal be dismissed.
The
Applicant pay the costs of the Respondent.
The
Respondent’s name be permanently suppressed
Note: Entry of orders is dealt with in Rule 39.32 of the Federal
Court Rules 2011.
IN THE FEDERAL COURT OF AUSTRALIA
NEW SOUTH WALES DISTRICT REGISTRY
GENERAL DIVISION
NSD 515 of 2011
ON APPEAL FROM THE ADMINISTRATIVE APPEALS TRIBUNAL
BETWEEN:
NATIONAL AUSTRALIA BANK LIMITED
Applicant
AND:
KRDV
Respondent
JUDGE:
COWDROY J
DATE:
28 MAY 2012
PLACE:
SYDNEY
REASONS FOR JUDGMENT
The
National Australia Bank Limited (‘NAB’) appeals pursuant to
s 44
of the
Administrative Appeals Tribunal Act
(Cth) (‘the
AAT Act’) from the decision of the Administrative Appeals Tribunal
(‘the Tribunal’) given on 29
March 2011: see
KRDV v National
Australia Bank Limited
[2011] AATA 210
;
(2011) 125 ALD 311
(‘the AAT decision’).
In
its decision the Tribunal set aside the decision under review made by NAB on
15 May 2009 and held that the respondent had sustained
an injury on
6 June 2008 as defined in
s 5A
of the
Safety, Rehabilitation and
Compensation Act 1988
(Cth) (‘the Act’) and that NAB was liable
under s 14 of the Act for such injury.
The
Tribunal found that the injury consisted of an aggravation of an existing
stress-related depressive disorder suffered by the
respondent, and as such was
compensable by NAB under s 5A(1)(c) of the SRC Act. The injury resulted
from the conduct of a work-related
meeting described hereunder. Pursuant to a
confidentiality order made by this Court on 11 August 2011 the respondent
will be identified
as KRDV.
The
hearing of these proceedings took place in August 2010. However, judgment was
postponed pending the decision of the Full Court
of the Federal Court in
Commonwealth Bank of Australia v Reeve
[2012] FCAFC 21
;
(2012) 125 ALD 181
(‘
Reeve
’), a decision delivered on 8 March 2012. This
decision directly impacted one of the issues in these proceedings. After
judgment
was delivered, parties were granted leave to file further submissions
as to the effect of
Reeve
on the proceedings at hand. The final
submissions were filed on 2 April 2012.
RELEVANT LEGISLATION
Section 14
of the Act renders an employer liable to pay compensation to an employee in
respect of any ‘injury’ suffered
by the employee if such injury
results in impairment or incapacity for work.
‘Injury’
is defined in s 5A of the Act which relevantly
provides:
Definition of injury
(1) In this Act:
"injury"
means:
(a) a disease suffered by an employee; or
(b) an injury (other than a disease) suffered by an employee, that is a
physical or mental injury arising out of, or in the course
of, the employee's
employment; or
(c) an aggravation of a physical or mental injury (other than a disease)
suffered by an employee (whether or not that injury arose
out of, or in the
course of, the employee's employment), that is an aggravation that arose out of,
or in the course of, that employment;
but does not include a disease, injury or aggravation suffered
as a result of
reasonable administrative action taken in a reasonable manner in respect of the
employee's employment
. [Emphasis added]
(2) For the purposes of subsection (1) and without limiting that subsection,
reasonable administrative action is taken to include
the following:
(a) a reasonable appraisal of the employee's performance;
(b) a reasonable counselling action (whether formal or informal) taken in
respect of the employee's employment;
(c) a reasonable suspension action in respect of the employee's employment;
(d) a reasonable disciplinary action (whether formal or informal) taken in
respect of the employee's employment;
(e) anything reasonable done in connection with an action mentioned in
paragraph (a), (b), (c) or (d);
(f) anything reasonable done in connection with the employee's failure to
obtain a promotion, reclassification, transfer or benefit,
or to retain a
benefit, in connection with his or her employment.
Further,
‘disease’ is defined in s 5B of the Act which relevantly
provides:
Definition of disease
(1) In this Act:
"disease"
means:
(a) an ailment suffered by an employee; or
(b) an aggravation of such an ailment;
‘Ailment’
is defined within s 4 of the Act, which relevantly
provides:
"ailment"
means any physical or mental ailment, disorder, defect
or morbid condition (whether of sudden onset or gradual development).
FACTS
In
1999 the respondent commenced employment at MLC Limited (a subsidiary of NAB) as
an administrator. The respondent was subsequently
promoted to various positions.
In 2005 the respondent was appointed to the role of team leader and in October
2006 she was further
promoted to the position of ‘Customer Service
Manager’.
Due
to an internal restructure within NAB in the latter part of 2006, the respondent
was made responsible for customer service teams
in both Sydney and Melbourne for
a period of six to eight months. As part of her duties the respondent travelled
regularly to Melbourne.
In Melbourne the respondent was made responsible for
redeploying or rendering redundant Melbourne-based staff in her area of
oversight.
During
late 2006 and early 2007 the respondent began to suffer from deteriorated sleep
and experienced fainting incidents which led
her to consult her medical
practitioner. The respondent was advised to ‘
take some time
out’
.
Subsequently
the respondent took an extended holiday and on her return in September 2007
worked exclusively in the Sydney office
of NAB. In late 2007 NAB announced that
the section in which the respondent worked was to be again restructured. As a
result the
respondent found that her workload greatly increased. In February
2008 the respondent estimated that her workload had
‘
tripled
’. As a result of her continued health problems the
respondent sought expert medical assistance. In November 2009 Dr Julian
Parmegiani, the respondent’s psychiatrist, expressed the opinion that such
fainting episodes were caused by mental and physical
exhaustion and diagnosed
the respondent as having a ‘
Major Depressive Disorder
’.
While
employed by NAB the respondent’s performance was assessed quarterly, and
she was graded the second highest out of five
and was consistently assessed to
be a ‘significant contributor’. The grade she was awarded was the
highest grade for
any comparable employee.
Up
until March 2008, the respondent’s manager was Ms Pillay with whom the
respondent had a relationship described by her as
an
‘excellent working
relationship’
. Thereafter Ms Pillay took extended maternity leave
commencing in March 2008 and Mr Brendan Daly was appointed to replace her. Prior
to 5 June 2008, Mr Daly had not raised any issues relating to the
respondent’s performance with her nor had he voiced any of
his opinions to
her concerning her ability to do her work. However, on 5 June 2008 two meetings
(‘the meetings’) took
place, which the parties agree were the
‘
trigger
’ for the respondent taking extended sick leave.
THE AOM MEETING
The
first meeting held on 5 June 2008 was known as an Active Operation Management
meeting (‘the AOM meeting’). Such meetings
were regularly held. This
meeting was attended by eight team leaders (including the respondent) and
chaired by Mr Daly. The purpose
of such meeting was described by the Tribunal at
[19] of its decision as follows:
Managers within the Corporate Client section held weekly AOM meetings to plan
and forecast the work load of the section and their
respective teams. Each
manager was required to estimate the amount of work that had been allocated to
their team at a particular
point and estimate the resources available —
primarily labour — to complete that work. Where the manager estimated
that,
based on its available resources, a team would complete its allocated work
within say three days it was described as being “over
by three
days”; one with spare capacity was described as being “under by
three days”. The planning meetings were
a tool used by managers to assess
and discuss their respective current and anticipated workloads. A team assessed
as being “under”
was expected to donate resources to teams assessed
as being “over”. A whiteboard was used to assist the participants
to
assess which teams were in greater need of additional resources. According to
Mr Daly an objective of the 100 day plan was the
reduction of work
“turnaround” to 24 hours across all teams by 30 June 2008.
The
respondent claimed that she was
‘picked on and singled out for
criticism by Mr Daly at that meeting’
; and that she was
‘very
upset by the end of the AOM Meeting’
. Mr Daly conceded that the
respondent may have been distressed by the end of the AOM meeting, although he
said it wasn’t apparent
to him at that time.
THE CASUAL CHAT MEETING
Immediately
following the conclusion of the AOM meeting Mr Daly asked the respondent to meet
with him. Such meeting was held in a
private room and only involved Mr Daly and
the respondent. Before the Tribunal Mr Daly referred to this meeting as a
‘casual
chat’ meeting (‘the casual chat meeting’). It
was held, according to Mr Daly, to ‘
discuss what appears to be
troubling her
’, i.e. the respondent. The Tribunal set out the
respondent’s full account of this conversation at [27] of its decision.
The Tribunal accepted that at such meeting Mr Daly accused the respondent of
having a negative attitude to her work, saying ‘
your attitude is
negative and you are not on board’
; that she ‘
needed to make
a decision about what she was going to do next
’; and stated that
‘
If things continue like this you may have no choice because I
don’t see you having a role in corporate clients and possibly
anywhere in
the organisation if things continue
’.
The
respondent gave evidence that Mr Daly
‘always appeared to be in a rush
and she found his management style abrasive and confrontational’
. Mr
Daly gave evidence to the Tribunal that in his dealings with the respondent she
‘exhibited a degree of despondency’
. The Tribunal found at
[32] that it was common ground that by the end of the meeting the respondent
appeared ‘
extremely stressed and sought out Ms Pillay
’.
On
26 June 2008 the respondent sent an email to Mr Daly stating that she found his
comments most distressing and stating that despite
his comments that she might
have no alternative but to resign, she had no intention of doing so.
Later
in the same week the respondent was certified unfit for work by Dr Wong. Towards
the end of July 2008 the respondent consulted
a psychologist, Dr Patrick Jabour.
The respondent has not worked since 5 June 2008.
FINDINGS OF THE TRIBUNAL
The
Tribunal at [33] determined that the key issue before them was whether the
condition suffered by the respondent was ‘as
a result of’ reasonable
administrative action taken in a reasonable manner.
The
Tribunal observed that under the Act an employee is taken to have suffered an
‘injury’ on the day they first sought
medical treatment for such
injury: see s 7(4) of the Act. The respondent submitted that her depressed
condition occurred in January
2007 when she first saw her medical practitioner
for stress-related sleep dysfunction.
The
Tribunal at [37] accepted the evidence of Dr Parmegiani that the respondent was
likely suffering from depression prior to the
meetings on 5 June 2008. However
the Tribunal found that these meetings could constitute ‘an
aggravation’ of such ailment
for the purposes of the Act (see
s 5A(1)(c) of the Act.
NAB
contended before the Tribunal that the AOM meeting constituted an
‘
appraisal of the applicant’s performance or counselling action
in respect of her performance
’ and thus would fall within the ambit of
subsections 5A(2)(a) and 5A(2)(b) of the Act. Accordingly, it was not liable for
the
alleged ‘injury’ as it would fall within the ambit of
‘reasonable administrative action’: see s 5A(2)(a)
of the Act.
The respondent disputed that the actions relied upon by NAB constituted
‘reasonable administrative action’.
At
[54] of its decision, the Tribunal found that, applying the
ejusdem generis
rule
,
the action referred to in s 5A did not extend to any
managerial or administrative action. The Tribunal rejected NAB’s
submission
that the exchange between Mr Daly and the respondent during such AOM
meeting constituted ‘
administrative action... in respect of the
[respondent’s]
employment
’. The Tribunal found at
[59]:
On Mr Daly’s account, managers were encouraged to actively participate in
an exchange of information and opinions at the meeting.
At its highest the
applicant’s evidence is that Mr Daly challenged her decision not to accept
resources donated by others;
they argued; she ultimately acquiesced. In our view
it is something of a stretch to suggest that this exchange constituted an
appraisal
of the applicant’s performance, informal counselling, something
comparable or something done in relation to those actions.
We are not satisfied
that the exchange constitutes “administrative action...in respect of the
applicant’s employment”.
As
to the casual chat meeting the Tribunal found that such meeting fell within the
scope of administrative action contained in subsections
5A(2)(a) of the Act, but
it was not taken reasonably. The Tribunal said at
[62]:
Counsel for the applicant contends that the second meeting did not constitute
reasonable administrative action because as Mr Daly
was at pains to point out,
he had intended that the meeting be nothing more than a casual chat and not a
formal disciplinary or counselling
session. Whatever he might have intended as
things turned out in the course of the meeting, Mr Daly raised concerns about
the applicant’s
performance and attitude and advised that things must
change. That discussion in our constitutes an appraisal of the applicant’s
performance or a counselling action and falls within the scope of
ss 5A(2)(a) and 5A(2)(b) of the definition of “administrative
action”.
However,
the Tribunal said that the central issue was whether such meeting was conducted
in a ‘reasonable manner’ as
required by s 5A of the Act. The
Tribunal concluded that it was satisfied that the casual chat meeting was not
taken in a reasonable
manner. The Tribunal summarised its conclusion as follows
at [78]:
The [respondent] suffered an injury within the meaning of the Act. The injury
was not the result of reasonable administrative action
taken in a reasonable
manner. Accordingly NAB is liable to pay compensation in accordance with the
Act. It follows that the decision
under review must be set
aside.
THE APPEAL
NAB
raised four principal grounds of appeal. The first issue of law on the appeal
raises the question of the construction of the
expression ‘
reasonable
administrative action taken in a reasonable manner in respect of the
employee’s employment
’ as appears in s 5A(1) of the SRC
Act.
The
second issue raises the question of whether the Tribunal complied with its
statutory obligation under s 43(2)(b) of the AAT Act
to provide reasons for
its decision including its findings on material questions of fact.
The
third ground is whether in the absence of any finding concerning ‘material
points of difference’ in the evidence,
it was open to the Tribunal to find
that reasonable administrative action was not ‘taken
reasonably’.
The
fourth ground is whether it was open to the Tribunal to find that the
respondents post-restructure position was not a source
of concern to her given
her claims to the contrary. On this issue, no oral submissions were made by
either party.
GROUND 1: CONSTRUCTION OF ‘INQUIRY’ CONTAINED IN SECTION 5A OF THE
SRC ACT
NAB
contends that there is no justification for the Tribunal to have confined the
operation of s 5A(2)(f) by reference to the kind
of matters referred to in
s 5A(2)(a)-(e) of the SRC Act.
The
issue concerning the interpretation of s 5A of the Act has been resolved by
the decision in
Reeve
. Although the applicant has not conceded the
correctness of such decision, this Court is bound by its findings. The decision
comprises
a judgment of Gray J, and a joint judgment of Rares and Tracey JJ.
Both judgments reached the same conclusion. The facts in such
decision are
strikingly similar to those in the present appeal.
In
Reeve
a bank officer who had been subjected to stress resulting in an
‘injury’ claimed compensation under the Act resulting
from such
injury. The ‘injury’ resulted from a scheduled meeting to discuss
the performance of Mr Reeve and his work
team, and a subsequent negative
appraisal.
In
his decision Gray J, commencing at [23] considered the interpretation of
s 5A and at [33] his Honour said:
In the case of s 5A(1) of the SRC Act, the requisite effect is given if the
provision is seen to apply to action taken in respect
of the administration of
the relationship of employer and employee as between the particular employee
making the claim, in his or
her capacity as employee, and the employer in its
capacity as employer. This meaning may have been the one the Tribunal was
attempting
to express in its reasons for decision, when it referred to
“legitimate human resource management actions”. Although
inapt, the
description used by the Tribunal is not far removed from the proper construction
of the exclusion. As the Tribunal pointed
out correctly, matters of general
administration, management and the implementation of policy are excluded, even
if they affect the
employment of employees. It is what is done with respect to
the employment relationship that the particular employee has with the
employer
that is excluded from the definition of “
injury
”,
unless the action taken was not reasonable, or was not reasonably taken.
[Emphasis in original]
Significantly,
Gray J pointed to the conduct ‘
with respect to the employment
relationship that the particular employee has with the employer
’ to
which the exclusion is directed.
Rares
and Tracey JJ in their joint decision arrived at the same conclusion. At [60]
their Honours said:
The qualification in the final phase of the exclusion in s 5A(1) is
important. It requires that the action be taken “
in respect
of
the employee’s employment”. That qualification distinguishes the
criterion of the exclusion in s 5A(1) from an action
or circumstance that the
Act uses to impose liability, namely an action or circumstance that arises out
of, or in the course of,
the employee’s employment. This suggests that the
Parliament intended that the exclusory action be specific administrative
action
directed to the person’s employment itself, as opposed to action forming
part of the everyday duties or tasks that the
employee performed in his or her
employment or job. The action must be “in respect of” something that
exists –
the person’s employment. That is, the action must be
something different to the duties and incidents of that employment or,
as s
5B(2)(b), provided “the nature of, and particular tasks involved in, the
employment”. Rather, the administrative
action in the exclusion must take
the employment as a factum and operate in respect of whatever its duties,
incidents, nature and
tasks may be. Thus, “employment”, as used in
s 5A, is concerned with the conditions in which the employee works, the
terms of his or her engagement and his or her duties: cf
John Holland Group
Pty Ltd v Robertson
[2010] FCAFC 88
;
(2010) 185 FCR 566
at 586
[72]
-
[73]
per Dowsett J, with
whom Spender J agreed.
Rares
and Tracey JJ found that the meeting at which Mr Reeve’s performance was
considered unfavourably by his employer and
which resulted in his stress was not
administrative action taken in respect of his employment, but instead was
‘
part and parcel of his employment
’. At [64] their Honours
said:
The CBA’s argument that the wording of s 5A(2)(e) was broad enough to
comprehend the teleconferences and uses of customer surveys
in them as being
done in connection with the appraisal of managers such as Mr Reeve also fails.
The customer surveys may have been
obtained and provided to Mr Reeve in
connection with a future appraisal of his performance. The issue that now arises
is whether
what was done was
done in connection
with (s 5A(2)(e))
reasonable administrative action that consisted of a reasonable appraisal
(s 5A(2)(a)). The teleconferences and
use
in them of the customer
surveys were actions not done in connection with any appraisal of the
employee’s performance; they
were done as part of the ordinary course of
Mr Reeve’s employment and in appraising the performance of his branch.
At
[61] the Tribunal in the proceedings now before the Court held, inter alia:
As the Tribunal commented in
Radulovic
“administrative
action” does not extend to management actions at large. It is limited to
the examples listed in s 5A(2)
and “anything reasonable done in
connection with” those examples, and to other administrative action that
falls within
categories comparable to those listed. The action described by
Counsel for NAB effectively catches all conduct by Mr Daly that relates
to the
applicant. In our view this class of conduct does not constitute administrative
action.
The
Full Court’s decision in
Reeve
confirms NAB’s submissions
that the
ejusdem generis
reasoning of the Tribunal in interpreting
s 5A(2) of the SRC Act is an error. The joint judgment in
Reeve
at
[62] states:
The non-exhaustive list of examples of “reasonable administrative
action” in s 5A(2) could not confine the meaning of
that expression
as used in s 5A(1). So much follows from the chapeau to s 5A(2) that contained
the words “without limiting”
in referring to the expression
“reasonable administrative action”:
Leon Fink Holdings Pty Ltd v
Australian Film Commission
(1979) 141 CLR 672
at 679 per Mason J with whom
Barwick CJ at 674 and Aickin J at 680 agreed. Thus, the specific references in
s 5A(2) to a reasonable
appraisal of the employee’s performance as
well as reasonable counselling or disciplinary action taken, and reasonable
suspension
action in respect of the employee’s employment dispel any doubt
about the width of, but do not constrain, the ordinary and
natural meaning of
“reasonable administrative action” in s 5A(1). Likewise,
s 5A(2)(e) and (f) provided that this expression
included anything
reasonably done in connection with either any of the actions in paragraphs
5A(2)(a)-(d) or the employee’s
failure to obtain a different position or
to obtain or retain a benefit in connection with his or her
employment.
NAB
acknowledges that the content of the AOM meeting relating to Mr Daly’s
arrangements for the business of the respondent’s
section and the
respondent’s obligation to attend AOM meetings could not amount to
administrative action taken ‘in respect
of’ the respondent’s
employment. However NAB submits that the exchanges which took place at the AOM
meeting between Mr
Daly and the respondent which specifically concerned her
employment fall within the definition of administrative action taken ‘in
respect of’ the respondent’s employment within the meaning of
s 5A. NAB submits that both the context surrounding the
meeting itself and
what occurred at the meeting are relevant to a proper characterisation of the
specific exchanges in question.
NAB
relies upon Mr Daly’s observations that the respondent’s team was
not showing the same signs of development as other
teams; that the low level of
engagement with the new initiatives was impacting upon the respondent’s
team; that the respondent
was not delivering on normal and basic requests as
part of a business process; that the respondent’s inability to cope with
the workload appeared to be due to performance as a manager and her attitude to
change and that the respondent was not following
the processes put in place
across the teams and was not
‘on board
’ for the end of
financial year planning.
Further,
NAB relies upon Mr Daly’s evidence relating to the respondent’s
participation in the AOM meeting, namely that
she sat with her arms folded and
stared off into space for much of the meeting; that the respondent demonstrated
‘
particular recalcitrance at the meeting
’; that the
respondent had a different view about sharing or work between the teams and did
not participate appropriately in
the meeting and that the respondent’s
body language was such ‘
that everyone knew she wasn’t going to
participate or contribute. She literally disengaged from the process
’;
that the respondent displayed ‘
passive belligerence
’ and
refused to accept resources.
NAB
submits that the exchanges between Mr Daly and the respondent are to be assessed
having regard to the context of the AOM meeting.
It submits that Mr Daly’s
concern for the performance of the respondent’s team and the
respondent’s participation
in the AOM meeting is a relevant consideration
in determining whether NAB’s conduct, via Mr Daly, was administrative
action
taken ‘in respect of’ the respondent’s employment; that
Mr Daly’s directions to overcome the respondent’s
resistance to work
sharing is not simply action ‘
forming part of the everyday duties or
tasks
’ of NAB (see
Reeve
at [60]); nor is it ‘part and
parcel’ of the respondent’s employment (see
Reeve
at [61]).
Instead, the issuing of directions to the respondent by Mr Daly was made
‘in respect of’ but apart from the
respondent’s ordinary
duties (see
Reeve
[63]); was specific to the respondent’s work (see
Reeve
at [69]), was designed to deal with that employee as an individual
in respect of his or her employment (see
Reeve
at [73]); and comprised
the taking of a specific step under the respondent’s contract of
employment (see
Reeve
at [74]).
Taking
these matters into consideration, NAB submits that the directions of Mr Daly
constituted in effect taking informal disciplinary
action within the meaning of
s 5A(2)(e) or taking a step ‘in connection therewith’; and the
taking ‘in connection
with’ reasonable counselling action within the
meaning of s 5A(2)(e).
Alternatively,
if the above submissions are not accepted, NAB submits that the action taken by
Mr Daly nevertheless amounted to administrative
action within the meaning of
s 5A(1) and that the giving of the direction was specific action targeted
and intended to deal with
the respondent as an individual employee, unlike the
circumstances which prevailed in
Reeve
where it was non-targeted
implementation of a workplace policy and restructuring.
FINDINGS
The
submissions of NAB must be considered within the overall context of the purpose
of the AOM meeting. The meeting was not called
for the purpose of discussing the
respondent’s individual performance, nor that of her team. It was a
meeting, as set out above,
attended by eight team leaders. Such meetings were
held weekly, and the purpose in holding such meetings was to plan and forecast
the work load of a section and their respective teams. During the meeting,
exchanges took place between those persons present relating
to the amount of
work which had been allocated, the resources and performance.
Even
if during the course of the meeting statements were made by Mr Daly which could
be said to have been a reasonable appraisal
of the respondent’s
performance, it could not be said that the AOM Meeting was something to which
the exclusion in s 5A(1)
had application, because it was not
‘
administrative action taken ... in
respect of
’ the
respondent’s employment.
The
joint judgment in
Reeve
has drawn the distinction between matters arising
in the course of an employee’s employment and action taken ‘in
respect
of’ the employee’s employment: see joint judgment at [60]
which is reproduced above at [37]. To qualify for the exemption
in s 5A(1)
only conduct taken ‘in respect of’ the employment will satisfy such
requirement. That action must be specific
action directed to the
employee’s employment.
For
these reasons it could not be said that the AOM meeting, nor any part thereof,
constituted reasonable administrative action with
regard to the
respondent’s performance under s 5A(2)(a); nor could it be construed
as a reasonable counselling action (s 5A(2)(b));
nor could it be said to be
anything reasonably done in connection with either of those actions (see
s 5A(2)(e)). The purpose of the
AOM meeting was nothing of that kind.
Rather, it was directed solely to the performance of the company and of the
teams reporting
at that meeting.
Even
if, contrary to the Court’s finding, a portion of the AOM meeting was
administrative action taken ‘in respect of’
the respondent’s
employment, it was not taken in a reasonable manner because the administrative
action occurred without notice
to the respondent. As was observed by Bleby J
in
Keen v Workers Rehabilitation & Compensation
Corporation
[1998] SASC 7056
;
(1998) 71 SASR 42
, whether conduct can be classified as
reasonable is a question of fact. His Honour said at
63:
In this case, whether administrative action is taken in a reasonable manner is
very much a question of objective fact, and is to
be determined against the
ordinary standards of reasonable employers in all the circumstances of the case.
Whether administrative
action is reasonable or is taken in a reasonable manner
depends first on the finding of the primary facts as to what occurred in
the
taking of the administrative action, namely what decision was made, who made it
and why it was made, what was done, what was
omitted to be done and the factual
background against which the decision was made or implemented.
Although it is a finding of fact as to whether the action was taken in a
reasonable manner, that fact depends in part on inferences
to be drawn from the
primary facts, on the weight to be given to particular primary facts and on the
fact finder’s assessment
of what is reasonable in all those circumstances.
It is a jury question committed, in this case, to the Review Officer. However,
the determination as to what is reasonable in the established circumstances,
being in the nature of an inference to be drawn from
the primary facts, is a
factual conclusion that the Tribunal, in most cases, will be able to make for
itself. Of course the Tribunal
should give respect and weight to the finding
reached by the Review Officer on that topic, but in the end, it is open to the
Tribunal
to reach its own conclusion on the topic and to give effect to it: see
Warren v Coombes
(at 551) per Gibbs ACJ, Jacobs and Murphy
JJ.
For
these reasons, whilst the Court finds that the Tribunal’s
ejusdem
generis
approach to the interpretation of s 5A was erroneous, no part
of the AOM meeting constituted reasonable administrative action. Further,
even
if such meeting could be considered to be administrative action, it was not
taken reasonably with respect to the respondent’s
employment. Nor did the
casual chat meeting without notice to the respondent satisfy the requirement of
being reasonable: see
Yu v Comcare
[2010] AATA 960
;
(2010) 121 ALD 583
at
[42]
.
GROUND 2: ADEQUACY OF REASONS
NAB
submits that the Tribunal left undecided ‘
significant material factual
issues
’, namely a finding as to versions of the differing
conversations between Mr Daly and the respondent at the casual chat meeting.
NAB
submits that pursuant to s 43(2)(b) of the AAT Act, reasons are required,
and that a decision-maker must provide reasons for
the decision: see
Soulemezis v Dudley (Holdings)
(1987) 10 NSWLR 247
per Kirby P at 258F;
Pataki v University of Tasmania
[2000] TASSC 144
;
(2000) 9 TASR 397
per Cox CJ at 401, and
Advertiser Newspaper Ltd v Mc Allister
[2010] SASFC 32 per Doyle CJ at
[31] (Gray and Sulan JJ agreeing).
In
oral submissions, NAB made the following
submission:
Rather than adjudicating the divergence and making findings, instead it
extracted points of common ground, knitted them together,
and came up with a
tapestry that, with respect, bore no resemblance to Mr Daly’s versions,
and in circumstances where it did
not reject that version, it was not permitted
on the strength of the points of common ground to find unreasonableness on his
part.
The
Tribunal had before it two versions of the events that occurred at the casual
chat meeting. As to the casual chat meeting the
Tribunal observed that there was
conflicting evidence concerning Mr Daly’s claims that there were
shortcomings
‘in the applicant’s performance or
attitude’
(see [63]) and at [65] noted that
‘the assessment
of what was said at the meeting is made difficult giving the conflicting
evidence, the passage of time, the
absence of independent evidence and the
emotive quality of the discussions’
. However the Tribunal then
continued:
Despite significant points of disagreement there is nonetheless some common
ground about what was said at that meeting. First, immediately
after the AOM
meeting Mr Daly requested the applicant meet with him alone and did not
foreshadow what he intended to discuss. Second,
the meeting opened with Mr Daly
accusing the applicant of being negative in the workplace and raising a number
of performance issues.
Third, he announced that if her performance and behaviour
did not improve 'we would need to progress this further” and he would
“be left with few options”. Fourth, the applicant raised the issues
of retrenchment and her classification within the
restructure. Fifth, Mr Daly
said that unless matters improved the applicant was unlikely to succeed in
obtaining alternative employment
within NAB.
The
Tribunal therefore made its factual findings based upon matters which were
common ground and it was accordingly unnecessary for
it to resolve the points of
difference between the conflicting versions of the witnesses as to the events of
the casual chat meeting.
This is apparent from the Tribunal’s findings at
[66] where it said:
The only material points of difference about the content of those discussions
are whether, as Mr Daly claimed, the applicant immediately
responded to his
opening comments about her negative attitude etc with the comment that she
should have been retrenched in the recent
restructure; whether, as she claimed,
Mr Daly retorted, “you won’t have the case” after she
mentioned constructive
dismissal; and, whether she had accused Mr Daly of
bullying and harassment.
At
[67] the Tribunal found that Mr Daly, as was admitted by him, had become
increasingly frustrated and annoyed with the respondent
during the preceding
eight weeks. Further, the Tribunal found that Mr Daly saw the AOM meeting as
being ‘
the tipping point
’ and that both Mr Daly and the
respondent perceived it as having ‘
an undertone of tension
’.
The Tribunal continued (in respect of the casual chat meeting):
In our view the following considerations are relevant to an assessment of
whether the meeting was undertaken “in a reasonable
manner”. First,
as Mr Daly admits, in the eight weeks preceding the meeting he had become
increasingly frustrated and annoyed
with the applicant and saw the AOM meeting
as being the “tipping point”. While the applicant and Mr Daly gave
different
accounts of that meeting, both perceived it as having an undertone of
tension: Mr Daly thought that the applicant had presented as
especially negative
and uncooperative; she thought she was singled out for criticism. We think it
more probable than not that despite
Mr Daly’s self assessment that he
managed to keep his emotions in check, he took his feelings of annoyance and
frustration
into the second meeting and they infected its tenor. Second, the
relationship between the parties was in its infancy and as agreed
far from
robust. As such Mr Daly’s feelings of annoyance and frustration were
likely to be acutely perceived by the applicant.
Third, the applicant was given
no notice of what was to be discussed and was moved straight from the AOM
meeting into another.
In
Bradshaw v McEwans Pty Ltd
(1951) 217 ALR 1
, the joint judgment of the
High Court made it plain that in a civil matter, inferences may be drawn
provided that the inferences
do more than merely give rise to conflicting
inferences of ‘
equal degrees of probability
’ resulting in
conjecture. The Court said at 5:
But this is a civil and not a criminal case. We are concerned with
probabilities, not with possibilities. The difference between
the criminal
standard of proof in its application to circumstantial evidence and the civil is
that in the former the facts must be
such as to exclude reasonable hypotheses
consistent with innocence while the latter you need only circumstances raising a
more probable
inference in favour of what is alleged. In questions of this sort
where direct proof is not available it is enough in the circumstances
appearing
in the evidence give rise to a reasonable and definite inference: they must do
more than give rise to conflicting inferences
of equal degrees of probability so
that the choice between them is mere matter of conjecture (see per Lord
Robson,
Richard Evans & Co Ltd v Astley
[1911] AC 674
at 687). But if
circumstances are proved in which it is reasonable to find a balance of
probabilities in favour of the conclusion
sought then though the conclusion may
fall short of certainty it is not to be regarded as a mere conjecture or
surmise: cf per Lord
Loreburn, above, at 678.
In
this instance the Tribunal reached its conclusions based upon factual matters
which were common ground, and upon the inferences
which it was entitled to draw
from the facts. Such conclusions clearly favoured the respondent’s version
of the meeting.
NAB
submits that if the extracts of common ground are considered and
‘decontextualised’ and regard is not given to whether
Mr
Daly’s version should be accepted, there is no ‘hint’ in any
finding by this Tribunal why Mr Daly may have made
the statements he did, nor
any consideration of whether he was acting under the unreasonable provocation of
hostility that the respondent
evinced. Furthermore, NAB submits that no primary
findings at all have been made in respect of the contest between Mr Daly and the
respondent and there has been no real treatment of the factual background
against which the meeting was conducted and what occurred
in the course of
it.
The
mere fact that the Tribunal did not specifically reject Mr Daly’s evidence
is immaterial since it can be inferred that
the Tribunal did so. The Tribunal
considered both versions, and for the reasons given, it preferred the evidence
of the respondent.
The Tribunal in these circumstances was not obliged to state
that it explicitly rejected Mr Daly’s version of the events of
the casual
chat meeting. NAB’s strictly analytical approach to the Tribunal’s
finding is not appropriate to the reasoning
of a tribunal: see
Wu Shan Liang
v Minister for Immigration and Ethnic Affairs
[1995] FCA 1327
;
(1995) 57 FCR 432
at 444.
The
Court is satisfied that the Tribunal provided adequate reasons and discharged
its statutory obligation by the reasons it provided.
GROUND 3: WAS THE ACTION TAKEN REASONABLY?
The
Tribunal said at [58]:
It is contended for NAB that this meeting [the AOM meeting] constitutes an
appraisal of the applicant’s performance or counselling
action in respect
of her performance (ss 5A(2)(a) and 5A(2)(b)). Plainly the meeting as a
whole could not be said to constitute action
of that type “in respect of
the applicant’s employment”. It will be recalled that it was a
meeting of managers
held to plan workloads and allocate resources within the
Corporate Clients section. The only basis “the action” could
be said
to fall within the scope of the provision, is if it is limited to the exchange
that took place between Mr Daly and the applicant.
(a) Application of Statutory provisions
NAB
submits that the language used by the Tribunal is erroneous insofar as the words
‘
in respect of the applicant’s employment’
are referred
to. Rather, the words used in s 5A are
‘in respect of the
employee’s employment
’. NAB submits that the language of
s 5A is directed to ‘
in respect of the employee’s
employment’
and not,
‘in respect of the applicant’s
employment
’. NAB refers to the decision of
John Holland Group v
Robertson
[2010] FCAFC 88
;
(2010) 185 FCR 566
at
[73]
, where Dowsett J (with whom Spender J
agreed) commented that:
The Act is very much concerned with conditions in which employees work and their
terms of engagement, rather than how they may be
classified.
NAB
further submits that action may be taken in respect of a person’s
employment other than on a ‘
person-particular basis
’; that
the expression does not refer to or require exclusivity of effect or impact;
that a narrow approach to the expression
would not give effect to the evident
purposes of s 5A; that the words ‘in respect of’ are generally
regarded as having
a wide import; and that the Tribunal’s approach did not
conform to the approaches taken by courts when construing similar exclusionary
provisions.
Finding
This
discrete submission can be readily addressed, since the Court finds that
NAB’s submissions focus too much upon the language
used by the Tribunal.
The Tribunal’s decisions should not be approached in this way: see
Politis v Federal Commissioner of Taxation
(1988) 16 ALD 707
at 708, as
referred to in
Collector of Customs v Pozzolanic Enterprises Pty Ltd
(1993) 43 FCR 280 at 287.
The
Tribunal applied the legislation correctly, as seen in the decision at [59]
(reproduced above at [25]). The Tribunal substituted
the words
‘applicant’s’
employment instead of
‘
employee’s’
employment, but indicated that it was
merely giving effect to the requirement of s 5A(1) when it
said:
We are not satisfied that the exchange constitutes administrative action... in
respect of the applicant’s employment.
As
to NAB’s submission concerning the construction of the words ‘in
respect of’, such issue has been now decided
by
Reeve
at [60]. That
is, the action must be directed to the person’s employment per se, and not
merely comprise administrative action
taken in respect of ‘
everyday
duties or tasks that the employee performed in his or her employment of
job
’: see
Reeve
at [60]. The relevant paragraph
states:
Thus, “employment”, as used in s 5A, is concerned with the
conditions in which the employee works, the terms of his or
her engagement and
his or her duties: cf
John Holland Group Pty Ltd v Robertson
[2010] FCAFC 88
;
(2010) 185
FCR 566
at 586
[72]
-
[73]
per Dowsett J, with whom Spender J
agreed.
(b) ‘Reasonable’
NAB
has referred to the fact that the versions of events at the AOM meeting attended
by Mr Daly and the respondent and others differed,
and submit that the Tribunal
made no factual finding that Mr Daly did or said anything untoward at the AOM
meeting. NAB relies upon
the fact that the Tribunal found at [63] of its
decision that it was not unreasonable for Mr Daly, at the conclusion of the AOM
meeting,
to raise concerns with the respondent concerning her performance and
attitude with her. NAB submits that this observation is a significant
finding.
NAB
also relies upon the fact that nothing untoward resulted from Mr Daly’s
conduct at the AOM meeting and that it was not
unreasonable for Mr Daly to
discuss the respondent’s performance at the casual chat meeting following
the AOM meeting.
NAB
further submits that ‘
taking feelings of annoyance and frustration into
a meeting
’ cannot of itself make the meeting unreasonable; that
‘
whether feelings of annoyance and frustration infected the tenor of
the meeting must depend on what was said and done at the meeting
’; and
that ‘
the infancy and non-robust nature of the relationship between Mr
Daly and the respondent was a neutral factor
’.
NAB
has referred the Court to decisions in which the word ‘reasonable’
or ‘reasonableness’ have been decided
such as
Bropho v Human
Rights and Equal Opportunities Commission
[2004] FCAFC 16
;
(2004) 135 FCR 105
in which French
J (as he then was) observed at [79] that something is done
‘reasonably’:
... if it bears a rational relationship to that activity and is not
disproportionate to what is necessary to carry it out. It imports
an objective
judgment. In this context that means a judgment independent of that which the
actor thinks is reasonable.
See
also
Headway Support Services v Wickham
[2009] TASSC 99
per Blow J at
[14];
Jeffery v Lintipal Pty Ltd
[2008] NSWCA 138
per Rein J at
[71]-[74].
Finding
The
matters relied upon in support of this submission fail to recognise the
Tribunal’s factual findings concerning the demeanour
and the emotions of
Mr Daly and the respondent during the AOM meeting, and the Tribunal’s
findings that Mr Daly’s feelings
of annoyance and frustration were carried
into the casual chat meeting; with the result that ‘
the
[casual
chat]
meeting quickly descended from the quick chat into something much more
serious
’, irrespective of the fact that ‘
Mr Daly did not
foreshadow what he intended to discuss
’.
Mr
Daly, when conducting the AOM meeting, did not suggest that the meeting had
anything to do with performance management or counselling.
Rather, it was a
meeting held to assist NAB reach its objectives under its 100 day plan strategy.
In contrast, the casual chat meeting
was found as a fact by the Tribunal to be
related to the respondent’s employment.
The
Tribunal continued at [68]:
Mr Daly’s decision to meet with the applicant on 5 June 2008 was a spur of
the moment decision. We accept that he did not set
out to formally counsel or
discipline the applicant or, as she believes, to bully, threaten or intimidate
her. However that she took
the words, to which he admits using after criticising
her performance — “we would need to progress this further”
and
“[he would] be left with few options” — as a veiled threat, is
hardly surprising. The unavoidable inference
to be drawn from those comments is
that the applicant’s employment was under threat unless matters improved.
They illustrate
that whatever Mr Daly’s intention might have been for
calling the meeting, it quickly transcended into something more than
an informal
chat. In our view Mr Daly’s decision to initiate a meeting with a
subordinate without notice about a matter of
some consequence in circumstances
where he felt annoyed and frustrated, was a serious error of judgement. While
other factors no
doubt contributed to the strength of the applicant’s
reaction, that she found the meeting distressing is not surprising in
those
circumstances. We are not satisfied that the action was taken in a reasonable
manner.
The
Tribunal thus concluded that notice of the casual chat meeting should have been
given if Mr Daly was going to raise the matters
that were of concern to him with
the respondent and particularly if he intended to raise them in the manner in
which he did.
It
was the tension-charged casual chat meeting, coupled with the absence of notice
to the respondent of the serious matters being
raised, which the Tribunal found
was unreasonable. The discussion reached the point that Mr Daly said he would be
left with ‘few
options’; this was the ‘veiled threat’,
as found by the Tribunal. Significantly, the Tribunal drew such conclusions
based upon evidence which was common ground.
The
Court concludes that there was ample evidence before the Tribunal to arrive at
such conclusion and that the Tribunal’s
reasoning justifies its findings.
The Court rejects NAB’s third ground of appeal.
GROUND 4: OCCURRENCE OF ‘INJURY’
The
fourth ground of appeal raises for consideration the question whether it was
open to the Tribunal to find that the respondent’s
post-restructure
position was not of concern to her given her claims to the contrary.
In
written submission NAB referred to remarks allegedly made by the respondent at
an interview held on 28 October 2008 with an NAB
rehabilitation officer. The
remarks suggested that ‘the three key issues’ troubling the
respondent were the restructure;
the workload; and the meeting with Mr Daly. NAB
referred the Court to the definition of ‘injury’ considered by the
Full
Court in
Hart v Comcare
(2005) 154 FCR 29
, as relevant to a
consideration of the time when the respondent first sustained her injury.
No
oral submissions were addressed on this issue by either party. In these
circumstances the Court infers that this ground of appeal
is abandoned. The
Court also observes that there was ample evidence before the Tribunal to support
its finding that it was the distressing
events of the casual chat meeting which
was causative of the respondent’s ‘injury’ as defined, by way
of an aggravation
of an existing condition.
CONCLUSION
The
Court is satisfied that the challenges to the Tribunal’s decision fail.
Accordingly the Court will order that the appeal
be dismissed with
costs.
SUPPRESSION OF RESPONDENT’S IDENTITY
An
application has been made pursuant to s 50(1) of the
Federal Court Act
1976
(Cth) (‘the Federal Court Act’) that the Court prohibit the
publication of the name of the respondent. Section 50(1) of
the Federal Court
Act provides:
Prohibition of publication of evidence etc.
(1) The Court may, at any time during or after the hearing of a proceeding in
the Court, make such order forbidding or restricting
the publication of
particular evidence, or the name of a party or witness, as appears to the Court
to be necessary in order to prevent
prejudice to the administration of justice
or the security of the Commonwealth.
When
the hearing of these proceedings commenced the Court granted an interim order
pursuant to s 50(1) of the Federal Court Act as
it was aware that the
Tribunal had made an order before it pursuant to
s 35(2)(a)
of the
Administrative Appeals Tribunal Act 1975
(Cth). At that stage of the
proceedings the Court was not fully apprised of the facts and the making of the
interim order was considered
appropriate until the appeal had been fully heard.
The application is now sought on a permanent basis and such application is not
opposed by NAB.
The
application is made upon the ground that the respondent has been diagnosed with
major depression resulting from her employment
with NAB. The evidence discloses
that the respondent, who remains unemployed because of such condition, is in
receipt of medication
for her condition and that she is under the regular
treatment of Mr Patrick Jabour, a psychologist. The evidence contained in the
affidavit of the respondent sworn on 17 August 2011 avers that if the
respondent’s name is published, it will have a detrimental
effect upon her
wellbeing and particularly her mental health and adversely impact upon others
who do not know her. The respondent
fears that should her name be publicised,
she will be ‘wrongly labelled’. She claims that she frequently feels
ashamed,
stigmatised and embarrassed by the events which have happened resulting
from the conduct of NAB and that she is endeavouring to return
to the state of
her pre-injury mental health.
In
written submissions made in support of the application for the continued
suppression order, the respondent acknowledges the basic
principle that the
Court is usually to exercise jurisdiction in open court: see
Australian
Broadcasting Commission v Parish
[1980] FCA 33
;
(1980) 29 ALR 228
at 232 and at 253 per
Deane J;
Commissioner of Taxation v H
[2010] FCA 480
;
(2010) 268 ALR 101
at
[14]
; that
s 50 of the Federal Court Act allows an exception to that principle and
that when applying s 50 of the Federal Court Act, the
Court must consider
the risk of prejudice to the administration of justice in deciding whether to
make a suppression order (
Australian Broadcasting Commission v Parish
at
233-235 per Bowen CJ and 255-257 per Deane J).
Mr
Patrick Jabour, psychologist, in his report dated 14 August 2011 stated that he
has been treating the respondent since 24 July
2009 for major depression. Mr
Jabour states that the respondent’s symptoms indicate significant levels
of depression, anxious
arousal, anger and irritability and impaired self esteem.
The report continues:
KRDV continues to suffer from major depression, impaired self-esteem, and a lack
of confidence. KRDV currently fulfils the DSM IV
criteria for major depression.
Although she is motivated to function and her level of focus is strong for short
periods of time she
is excessively depressed and anxious. This is exacerbated by
extreme concern about her future.
Mr
Jabour states that only close family and friends are aware that the respondent
is not at work and that she has accordingly been
protected by confidentiality
since the inception of the proceedings against NAB and that such confidentiality
has ‘
helped give her the courage to maintain her drive and
focus
’. Mr Jabour’s report
contains:
The maintenance of her privacy is paramount and she is particularly concerned
about being stigmatised when she seeks future
employment.
Mr
Jabour concluded:
The need for KRDV to continue treatment after this long and protracted legal
process is essential if she is to rebuild and continue
to reconnect with
resilient and pleasurable activities that enhance self-confidence and return her
to the workforce in a self assured
manner. In my opinion the application of a
permanent order restricting the publication of KRDV’s name would assist
this considerably.
CONSIDERATION
The
Court must evaluate the nature and extent of the hardship which will be suffered
by a litigant or a witness in the event that
a confidentiality order is not
made: see
PVYW v Comcare Australia
[2011] FCA 535
at
[15]
.
Should
it be established that if the identity of an applicant were made known and this
fact would cause such applicant to be deterred
from bringing proceedings, the
Court may regard this as a sufficient reason for granting an order preventing
publication. In
Herald & Weekly Times Ltd v Williams & Others
[2003] FCAFC 217
;
(2003) 130 FCR 435
the Full Court considered whether a suppression order granted
by the Tribunal should be continued in this jurisdiction. At [30] Merkel
J
said:
The fundamental differences between the AAT and the court, and the different
criteria that are to be applied in respect of suppression
orders under s 35
of the AAT Act and s 50 of the FCA Act, afford strong support for the view
that there is no legislative intention
that the privacy and confidentiality in
relation to a matter in the AAT should continue when that matter, or a part
thereof, comes
before the court. When the matter comes before the court pursuant
to ss 44 or 45 of the AAT Act, s 39B of the
Judiciary Act
or
s 5 of the
Administration Decisions (Judicial Review) Act 1977I
(Cth) the criterion prescribed by s 50 must be satisfied before a
suppression order may be made.
His
Honour continued relevantly at [31]:
Thus, before exercising the power conferred by s 50 of the FCA Act the
primary judge was required to determine whether it appears
that the order sought
was “necessary in order to prevent prejudice to the administration of
justice”. Section 50 is concerned
with prejudice in respect of the
exercise by the court of the judicial power of the Commonwealth, rather than
prejudice in respect
of the exercise by the AAT of the administrative power of
the Commonwealth.
Merkel
J recognised that embarrassment or damage resulting from publicity would be a
relevant factor if it was such that a litigant
would be deterred from litigating
and at [36] said, inter alia:
If that situation arises it can be weighed in the discretionary balance that is
to be struck between the public interest of open
justice and preventing
prejudice to the administration of justice. However, that situation has not
arisen in the present case.
The
Full Court observed that mere embarrassment was not of itself sufficient for the
Court to grant a suppression order.
In
Hogan v The Australian Crime Commission & Ors
[2010] HCA 21
;
(2010) 240 CLR 651
the
High Court considered an application made under s 50 of the Federal Court
Act in respect of the non-publication of the financial
affairs of a well-known
public figure. At [29] the High Court (French CCA, Gummow, Hayne, Heydon &
Kiefel JJ) considered the
operation of s 50 of the Federal Court Act. At
[30]-[32] the High Court said:
30. As it appears in s 50, “necessary” is a strong word. Hence
the point made by Bowen CJ in
Australian Broadcasting Commission v
Parish
, that the collocation of necessity to prevent prejudice to the
administration of justice and necessity to prevent prejudice to the
security of
the Commonwealth “suggests parliament was not dealing with
trivialities”. Further, as indicated earlier in
these reasons: (a)
s 50 is an example of a provision authorising the Federal Court to make
orders for the exercise of its jurisdiction
other than in open court as mandated
by s 17(1); and (b) “the administration of justice” spoken of
in s 50 is that involved
in the exercise by the Federal Court of the
judicial power of the Commonwealth; this is a more specific discipline than
broader notions
of the public interest.
31. It is insufficient that the making or continuation of an order under
s 50 appears to the Federal Court to be convenient, reasonable
or sensible,
or to serve some notion of the public interest, still less that, as the result
of some “balancing exercise”,
the order appears to have one or more
of those characteristics.
32. If it appears to the Federal Court, on the one hand, to be necessary to make
a particular order forbidding or restricting the
publication of particular
evidence or the name of a party or witness, in order to prevent either species
of prejudice identified
in s 50, or, on the other hand, that that necessity
no longer supports the continuation of such an order, then the power of the
Federal
Court under s 50 is enlivened. The appearance of the requisite
necessity (or supervening cessation of it) having been demonstrated,
the Court
is to implement its conclusion by making or vacating the order. The expression
in s 50 “may ... make such order”
is to be understood in this
sense.
In
BK v ADB
[2003] VSC 129
Nettle J granted an order under analogous
legislation,
s 18(1)(c)
of the
Supreme Court Act 1986
(Vic). In that
decision his Honour had evidence before him of psychological harm. Significantly
such evidence satisfied the Court
that unless a suppression order were made the
applicant ‘
would reasonably be deterred from bringing the proceedings
unless public disclosure of her identity were prevented
’: (see
[13]).
Under
the same legislation, in
Anon 2 v XYZ
[2008] VSC 466
Kaye J considered an
application to set aside a suppression order in circumstances in which the
plaintiff claimed damages for alleged
sexual assault by the defendant. Kaye J,
having reviewed numerous authorities, drew a distinction between the making of
such an order
at the interlocutory stage compared to a final hearing and
concluded that at the interlocutory stage, the rule as to prohibition
of
publication of the identity of parties to the litigation was by no means as
rigorous compared to a contested application.
Ultimately,
the Court must weigh up the consideration of whether it is
‘necessary’ to prevent prejudice to the administration
of justice
that the suppression order sought should be granted. In certain instances, such
an order has been made where psychiatric
damage is alleged to result if a
suppression order was not granted. In
Re: a proposed proceeding by a
plaintiff as “P.P.P.”
(Coldrey J, Supreme Court of Victoria, 27
August 1993) the Court, faced with such evidence and mindful of the fact that a
plaintiff
would be deterred from proceeding with litigation if the proceedings
became public, granted a suppression order under the Victorian
legislation.
Coldrey J concluded:
Having given the matter anxious consideration, I have concluded that, in
applying the principles I have enunciated, I should make
the order here sought
on the ground relating to the applicant’s current medical condition.
However, I should add that a ground
also advanced in the materials as warranting
anonymity, namely, the potential embarrassment of the applicant’s family,
is not
one which, in all the circumstances, would have justified this order. Nor
would the mere creation of embarrassment for the applicant
herself provide a
sufficient ground for the dispensation sought.
FINDING
The
Court is satisfied that the existing suppression order should be made permanent,
for the following reasons:
(a) the evidence shows that the health of
the respondent is likely to be prejudiced if the suppression order is not
continued.
(b) these proceedings do not involve any public interest; nor will any
significant precedent arise due to the factual circumstances.
(c) These proceedings have been heard in open court, and there is no request
that the report of the proceedings be suppressed.
(d) The court respectfully adopts the observations of Adams J in
‘X’ v Sydney Children’s Hospitals Speciality Network and
Anor
[2011] NSWSC 1272
wherein his Honour found at [15] that the making of
‘pseudonym orders interfere with open justice only minimally’.
The
Court accordingly orders that the name of the respondent be permanently
suppressed.
I certify that the preceding one hundred and
one (101) numbered paragraphs are a true copy of the Reasons for Judgment herein
of the
Honourable Justice Cowdroy.
Associate:
Dated: 28 May 2012